FAQ’s

 
 

  • We always recommend to place your order as soon as possible as spots in our design schedule are limited. At a minimum, we advise that you get in touch at least 6-8 months before your wedding. This allows enough time for the design, printing and shipping.

    Save the Dates, Wedding Invitations and ‘Day of’ stationery are treated as separate orders.


  • This is entirely up to you, but as a guide we suggest the following:

    Save the Dates: once your date and location are confirmed, we recommend sending these approx. 9-12 months before the wedding. We recommend earlier for a destination wedding to allow guests to make neccessary travel arrangements.

    Wedding suite: this should be sent approximately 3-6 months before wedding or earlier for a destination wedding.

    We also recommend that the RSVP date is set at least 6-8 weeks before the wedding to finalise numbers for on the day stationery. This might also depend on your venue as they might need numbers earlier.



  • Invitation orders are able to be placed quantities of 10. When ordering your invites, bear in mind that couples and families will only need one invitation.

    We strongly recommend to order an extra 10 for keepsake and last-minute guests. The cost to print an additional 10 to your current order is significantly lower compared to the cost of ordering only 10 in a separate order due to high set up costs.

  • It is all dependent on quantity of order, printing processes, etc. but as a guide allow between 4 - 8 weeks. Once these details are made clearer we will let you know when to expect your order.

    Please remember that our production and design time is dependent on when we receive content from you, so if you're on a tight deadline, then please ensure content and details get to us ASAP.

  • Yes we can.

    Please note, there is a rush fee for orders that require a quicker turnaround.

  • As our services are highly customised, we are unable to accept refunds, exchanges or cancellations.

    You will have the opportunity to confirm design and wording when digital proofs are sent through. Please thoroughly ensure everything is correct before approval and payment.

    If there is an error by h.studio, please get in touch to discuss the reprint process. h.studio cannot be held responsible for errors that are present in an approved proof.

    Read more about our T&C’s

  • We absolutely do. You can order a sample pack here.

  • Yes, we do! Please visit our sister company www.studiom.com for more details on this.

  • Yes we absolutely do.

    This process is generally lengthier due to its bespoke nature and we only take a few custom orders per month depending on availability.

    Please contact us to let us know how we can help further bring your vision to life.